Upon joining Faith-G Finance as Network Administrator, I identified a critical communication gap causing frequent customer complaints due to the absence of a proper telephone system. I developed and presented a comprehensive proposal for implementing a complete PBX telephone system integrated with full LAN infrastructure upgrade, which was approved with a K50,000 budget. Leveraging my established relationships with multiple Internet Service Providers across Port Moresby, I strategically negotiated competitive rates and sourced quality equipment, successfully reducing the project cost to K25,000—achieving 50% cost savings while maintaining high standards. I engaged Telikom PNG Limited as the company's primary Voice and Internet Service Provider and oversaw the deployment of all infrastructure components including managed network switches, enterprise-grade router with QoS capabilities, structured Cat6 cabling, network patch panels, IP-based PBX system, VoIP desk phones, UPS units, network racks, and complete installation materials.

The implementation provided invaluable hands-on experience as I worked closely with Telikom PNG's network engineers during service line configuration and PBX setup, gaining deep technical knowledge of telephone system architecture, VoIP protocols, carrier integration, and voice quality optimization. The project delivered transformative results: customer complaints were completely eliminated, internal communication efficiency improved dramatically, and the customer service department gained professional call handling capabilities. Beyond operational improvements, the 50% cost savings demonstrated strong fiscal management, while the scalable infrastructure positioned the company for future growth. This project showcased my ability to identify business-critical issues, develop cost-effective solutions, manage vendor relationships, and deliver measurable results that directly impact customer satisfaction and organizational efficiency.

Implementation of PBX Telephone System

One of my most rewarding professional growth experiences came through mentorship from our senior ICT officer, who recognized my eagerness to expand beyond traditional network administration into physical security systems. Understanding that modern businesses require comprehensive security infrastructure, I seized the opportunity to learn the complete lifecycle of CCTV surveillance systems—from initial site assessment and strategic camera placement to hands-on implementation and network integration. Under expert guidance, I mastered the technical intricacies of configuring IP-based surveillance systems, understanding video compression protocols, optimizing bandwidth allocation for high-definition feeds, and implementing secure remote monitoring capabilities. The learning curve intensified as I delved into advanced firmware management, learning to safely update and troubleshoot camera systems without disrupting ongoing surveillance operations—a critical skill in the finance sector where security cannot be compromised. I gained practical expertise in configuring motion detection zones, setting up intelligent alerts, managing storage solutions for continuous recording, and integrating CCTV systems with our existing network infrastructure while maintaining optimal performance and security protocols. This experience not only diversified my technical skill set but reinforced a valuable career lesson: the best professionals never stop learning, and the willingness to embrace new technologies under experienced mentorship accelerates both personal growth and organizational capability. Today, I confidently manage our complete security infrastructure, ensuring Faith-G Credit Finance maintains the highest standards of physical and digital security, while also serving as a resource for colleagues seeking to expand their own technical knowledge.

Security Infrastructure & CCTV System Mastery

Network Administration Projects

Collaborative Approach

Humble & Ambitious - My Recommendation

I thrive in collaborative environments where knowledge-sharing accelerates professional development. Rather than simply completing tasks, I engage directly with industry experts to understand the 'why' behind the 'how,' ensuring I gain comprehensive expertise. This approach proved invaluable during the PBX implementation project, where working hands-on with Telikom's engineers and the Managing Director of Guru Tech ICT Solutions.

Building strong relationships with team members

My ability to translate technical concepts for non-technical colleagues and work alongside fellow technicians has been instrumental in successfully deploying infrastructure projects, resolving critical issues quickly, and maintaining seamless business operations.

Strategic Relationship with Suppliers

Extensive professional network spanning major ISPs, technology vendors, and service providers across the telecommunications industry. Leverages these strategic relationships to negotiate competitive pricing, expedite equipment delivery, and access priority technical support—consistently reducing project costs while maintaining quality standards.

Mentorship Emphasis

When onboarding new employees in the ICT Department, I invest time in thorough training on network systems, troubleshooting methodologies, and best practices while gradually entrusting them with meaningful responsibilities.

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